Velosure Pty Ltd (NZ) trading as Sundays Insurance NZBN 94 2904955 8982 ("we", "our" or "us"), are subject to the Privacy Act 2020.
Important Information
Sundays Insurance is committed to protecting your privacy and acting in accordance with the Privacy Act. You should read the below Privacy Policy, Terms of Use carefully before using this site, obtaining a quote or taking out insurance. All calls made or received by Sundays may be recorded for validation, training and quality assurance purposes. We encourage you to review this page on a regular basis, as it may be updated from time to time.
What type of personal information do we collect
Depending on the required purpose, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table.
In the event that we must respond to a claim we may collect additional personal data including special category or sensitive data. We may also collect special category data from various sources other than you, including court and judgement databases, other insurers, the open electoral register and third parties including witnesses, loss adjusters and expert witnesses. Sensitive data may also be required for other insurance related purposes such as underwriting and fraud detection.
How we collect your personal information
We collect personal information to provide, offer and administer our various products and services, or otherwise as permitted by law. Such purposes include responding to your enquiries, providing you with assistance you request of us, maintaining and administering our products and services (for example processing requests for quotes, applications for insurance, underwriting and pricing policies, issuing you with a policy, managing claims, processing payments); processing your survey or questionnaire responses; market research and the collection of general statistical information using common internet technologies such as cookies; providing you with marketing information regarding other products and services (of ours or a third party); quality assurance and training purposes; performing administrative operations (including accounting and risk management) and any other purpose identified at the time of collecting your information.
Collection can take place by websites, email, telephone or in writing. Unless it is unreasonable or impracticable for us to do so, we collect your personal information directly from you. There may, however, be occasions where we collect your personal information from someone else.
How we use and disclose your personal information
We may at times also disclose your personal information to our related companies or third parties who provide services on our behalf; however, we will never sell, rent or trade your personal information. This may include our professional advisors, authorised representatives, distributors or referrers, mailing houses and marketing companies, insurance reference bureaus, reinsurers, credit providers, external IT service providers, other insurance intermediaries, providers and advisers. In the case of claims (or possible claims) it may be disclosed to persons involved in claim handling processes. Your personal information may also be disclosed to the Financial Markets Authority, Reserve Bank of New Zealand or other government bodies, regulators, law enforcement agencies, dispute resolution providers and any other parties where required by law.
We may use your personal information (but not sensitive information) to assist us in developing and identifying products and services that may interest you and (unless you ask us not to) telling you about products and services we offer.
If you do not consent to us collecting and using all or some of the personal information we request, we may not be able to provide you with our products or services such as processing your application for insurance, your claim or any payment due to you. It may also prevent us from maintaining or administering your policy or the provision of information regarding our products or services or those of any third party.
How we store your personal information
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
Sensitive Information
We will only collect or use sensitive information to consider your application for insurance, assess a claim, consider future insurance applications you make, or perform other insurance or administrative functions directly related to this. We will always seek your permission before using or disclosing your sensitive information for any other purpose.
Overseas disclosures
It may happen that we disclose personal information to related companies or service providers located in countries other than New Zealand. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients are subject to privacy protections that, overall, provide comparable safeguards to the New Zealand Privacy Act 2020. These details can change from time to time and you should contact us for further details or to see if this applies to you.
Third-party information
If you provide personal information to us about another person, we rely on you to have made or make them aware that you will, or may, provide their information to us and the types of third parties we may provide it to, the relevant purposes we and any of the third parties will use it for and how they can access it. We rely on you to have obtained their consent on these matters. If you have not done, or will not do, either of these things, you must tell us before you provide their relevant personal information.
Cookies
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products and services. By using our site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on our site for re-marketing, interactive support and analysis.
In addition, our site uses analytics services provided by other parties, such as Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.
Marketing Opt-out
You may opt out of receiving marketing communications from us at any time by contacting us using the details provided below.
Access and Correction of Your Personal Information
You have the right to request access to and correction of your personal information held by us. To do so, please contact us using the details provided below.
Contact Us
If you need to contact Sundays about Privacy, please use the following details:
+64 9 886 6600
privacy@sundaysinsurance.co.za
Privacy Officer, Level 8, 139 Quay St, Auckland 1010, NZ
Further Information
For more information about privacy in New Zealand, including your rights and how to make a complaint, you can visit the website of the Office of the Privacy Commissioner at www.privacy.org.nz.
